Frequently Asked Questions

Everything you need to know about your ALLIES beauty journey.

What is the standard shipping time for orders?

We process all orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international shipping may take 7-14 business days depending on your location.

Are ALLIES products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All ALLIES products are 100% cruelty-free and formulated without any animal-derived ingredients.

What is your return policy for opened products?

We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it within 30 days of purchase for a full refund or store credit, even if it has been opened.

How can I track my package?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.

Are your formulations safe for sensitive skin?

Our products are dermatologist-tested and formulated to be gentle. However, we always recommend performing a patch test on a small area of skin before incorporating a new product into your full routine.